Information We Collect
We collect only the minimum amount of information necessary to provide you with our services and deliver a quality experience.
Personal Information You Provide
- Name and email address — to deliver newsletters, updates, confirmations, and respond to inquiries.
- Phone number — if you opt in to receive text (SMS) communications from us.
- Billing information — including name, billing address, and payment details to process purchases of products or services.
- Health information — such as general health goals or concerns you voluntarily share when completing intake forms, booking consultations, or participating in programs. Used solely to deliver personalized wellness support.
- Contact form submissions — to respond to your questions or requests.
- Account credentials — username and password if you create a member account.
Automatically Collected Information
- IP address and browser type — to diagnose server issues and understand Website usage patterns.
- Cookies and similar tracking technologies — for analytics, functionality, and improving your experience. Cookies do not store personal information. You may disable cookies in your browser settings, though some features may not function as intended.
- Aggregate traffic data — anonymous usage patterns may be shared with analytics partners.
All personal information is provided voluntarily. If you choose not to provide certain information, some parts of our Website or services may not be available to you.
SMS Text Message Communications
Life Wellness Lab may send you informational and promotional text messages (SMS) if you have opted in to receive them.
How We Obtain Consent
You may opt in to receive SMS messages by:
- Checking a clearly labeled SMS opt-in checkbox on any of our forms or landing pages.
- Texting a keyword to our designated phone number.
- Verbally confirming consent during a consultation or enrollment call.
What We Send
- Appointment reminders and scheduling confirmations.
- Program updates, session access links, and resources.
- Promotional offers, webinar invitations, and wellness content.
- Responses to questions or inquiries you initiate via text.
How to Opt Out
Reply STOP to any text message to unsubscribe. You will receive one final confirmation message. To opt back in, reply START. Standard message and data rates may apply. Message frequency varies.
For questions about SMS communications, contact [email protected].
Your phone number will never be shared with third parties for their own marketing purposes.
How We Use Your Information
We use your personal information to:
- Provide, personalize, and improve our services and programs.
- Process payments and manage your account.
- Send you relevant updates, newsletters, and promotional content — with your consent or on the basis of legitimate interest.
- Respond to your questions and support requests.
- Send you text message communications you have opted in to receive.
- Create aggregated, anonymized analytics to understand how our Website is used.
- Comply with applicable laws and legal obligations.
Lawful Basis for Processing
- Consent — you have given us clear, explicit permission.
- Contract — processing is necessary to fulfill a service or purchase you requested.
- Legitimate Interest — we have a genuine business reason that does not override your rights (e.g., follow-up content after a webinar you attended).
- Legal Obligation — we are required to process data to comply with applicable law.
Health Information
In the course of providing our functional nutrition and metabolic health programs, you may voluntarily share personal health information with us, including health history, symptoms, goals, and lifestyle details. This information is:
- Collected and used solely for the purpose of delivering our wellness programs and services.
- Treated with the highest level of confidentiality.
- Never sold or shared with third parties for marketing purposes.
- Accessible only to authorized Life Wellness Lab team members and service providers with a legitimate business need.
To support the protection of your health information, our client relationship management system (GoHighLevel) is a HIPAA-compliant platform. This means the system used to store and manage your data is built to meet federal standards for safeguarding protected health information.
Life Wellness Lab is not a covered entity under HIPAA. However, we take the privacy of your health-related information seriously and have taken deliberate steps to ensure our systems and partners meet appropriate data protection standards.
How We Share Your Information
We do not sell your personal information. We may share your data only in the following circumstances:
Trusted Third-Party Service Providers
We use carefully selected vendors to operate our business. They are contractually obligated to protect your data and use it only for the services they provide to us. Current categories include:
- CRM and marketing automation (GoHighLevel) — for managing contacts, automations, and communications. GoHighLevel is a HIPAA-compliant platform built to meet federal standards for protecting health information.
- Email marketing platforms — for sending newsletters and campaign emails.
- Payment processors — for securely processing purchases. We do not store full payment card details on our servers.
- Website hosting and infrastructure providers.
- Analytics platforms — for understanding Website performance and usage.
- Video conferencing and webinar platforms.
Legal Requirements
We may disclose your personal information if required by law, or in good faith when necessary to protect our rights, prevent fraud, or protect the safety of our users or the public.
Co-Branded Partnerships
If we partner with another organization on a joint offer, we will clearly disclose which privacy policy applies and how data is shared before you submit any information.
Data Storage and International Transfers
Personal data may be stored on our internal systems or through trusted third-party data management systems. It is accessible only to authorized staff and service providers with a legitimate business need.
Data may be transferred and stored internationally, including outside of the United States. By providing your personal information, you consent to these transfers, which we conduct in a manner consistent with this Privacy Policy and applicable data protection law.
Data Retention
We retain your personal information only for as long as necessary to provide our services or fulfill our legal, accounting, and reporting obligations. When your data is no longer needed, we securely delete or anonymize it. Some records may be retained longer if required by applicable law or regulation.
Security
We take commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
No system is completely secure. In the event of a data breach that affects your rights and freedoms, we will notify you promptly in accordance with applicable law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information ("right to be forgotten"), subject to our legal retention obligations.
- Restriction — request that we limit how we process your data.
- Objection — object to data processing based on legitimate interest.
- Data Portability — request that your data be transferred to another controller.
- Withdraw Consent — withdraw any previously given consent at any time, without affecting the lawfulness of processing before withdrawal.
- Complaint — file a complaint with a relevant supervisory authority.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Marketing Communications and Unsubscribe
We comply with the CAN-SPAM Act of 2003. We do not send misleading information, and we do not sell, rent, or share your email address with third parties for their own marketing.
You may unsubscribe from email communications at any time by clicking the "unsubscribe" link in any email we send. To opt out of SMS communications, reply STOP to any text message.
For any issues, contact [email protected].
Account Security
If you create an account on our Website or member portal, you are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately at [email protected] if you suspect unauthorized access to your account. We cannot be held liable for any loss resulting from failure to secure your credentials.
Children's Privacy
Our Website and services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you believe a minor has submitted information to us, please contact us at [email protected].
Third-Party Websites
Our Website may contain links to external sites, including affiliate links or partner resources. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal information.
Publicly Shared Content
If you voluntarily post or share personal information in any public-facing area of our Website or community platforms — such as blog comments, membership forums, or webinar chat — others may see and use it. We are not responsible for how other users may use that information. Please exercise caution when sharing publicly.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law principles. Any disputes arising under this Policy will be subject to the jurisdiction of courts located in Multnomah County, Oregon.
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out.